Privacy Policy

Flame Woodfire Pizzeria (ABN 33 626 762 178) respects your privacy. This policy explains how we collect, use and protect your personal information in line with the Australian Privacy Principles. Last updated October 2026.

What we collect

When you book a table, place an order, buy a gift card, send us an enquiry through this website, or contact us by phone, email or social media, we collect the details you give us. This can include your name, phone number, email address, delivery address, booking or function details, dietary or allergy information, and anything else you tell us.

How we use it

We use your information to take and deliver orders, manage bookings and functions, respond to your enquiries, process payments and gift cards, and improve our service. We don’t sell your information or use it for unrelated marketing.

Online ordering and payments

Online orders are placed through Square (flamepizzeria.square.site). Square processes your order and payment details under its own privacy policy. We receive the order details we need to prepare and deliver your food. We never see or store your full card details.

Who we share it with

Only as needed: our ordering and payment providers, our delivery staff, our accountant, and the IT and email providers who host our website and records. We may also disclose information where required by law.

Our website

Enquiry form submissions are stored securely on our website and emailed to us. The form uses spam protection and does not record your IP address. This website uses essential cookies so it works properly, and an embedded Google Map on some pages, which is covered by Google’s privacy policy. Links to Facebook, Instagram, Square and other sites are covered by those sites’ own privacy policies.

Storage and security

We take reasonable steps to keep your information secure and only keep it for as long as we need it for business, tax and legal purposes.

Access, correction and complaints

You can ask to see or correct the information we hold about you, or raise a privacy concern, by calling (02) 4423 7777 or emailing hello@flamepizzeria.com.au. We’ll respond within 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.